Tickets and Diagnostics

How it works

Diagnostic system allows to run a series of tests and maintenance commands on a Covage service.

The tested service can either be:

• an unbundling product (meaning that tests will be ran on Covage hardware)

• other providers products in case of bitstream products (meaning that we will call a provider service to run these tests).

Using API, user can ask for a standard diagnostic run that will do a fixed series of tests or ask for a custom diagnostic run that will do the diagnostic units of his choice.

See the diagnostics documentation for the list of possible diagnostics.

Tickets

Once the diagnosis has been made on a service, you can create a ticket to ask Covage’s technical teams in case of malfunction.

Note

Only standard diagnostic runs will allow to create a support ticket.